Asking the Right Questions About the eLegator Gate Lift Kit?

Q: Do I need any special tools?
A: You need a drill, a 1/2 inch drill bit, a leverage bar, two 3/4 inch wrenches, a tape measure, safety goggles, and gloves.

Q: Why wouldn’t you want to use cables or pulleys?
A: Bending cables that wear along turning pulleys will weaken, fray, and eventually snap. When this happens, it can whip around wildly and slice you or someone else. It’s extremely dangerous. Using those configurations can seriously harm you or leave you with serious liability problems.

Q: What do I do in case I have a warranty issue?
A: That’s easy, just contact us for a return merchandise authorization number and we’ll assist you with it from there.

Q: Couldn’t I just use a garage door spring to do the same job as the eLegator gate lift kit?
A: There are two types of garage door springs, a torsion and a stretch spring. Neither one is made to do this job. It takes the correct amount of pull force and coils along with the correct steel to make a spring safe enough to operate and do this job properly. Garage door springs are designed to twist and turn, not to stretch lengthwise. If you stretch it to work like eLegator, you could seriously injure yourself or someone else when it snaps.

Q: Why is the spring exposed?
A: The specifically engineered extension spring is manufactured of industrial strength steel, not as a garage door spring. The extension spring is left exposed because it is self cleaning and can be hosed down if needed. It also air dries and collects no grass, leaves, or other contaminants vertically, not horizontally.

Q: Will my gate fall down when I tow the trailer down the road?
A: No. You always need to use your gate pin latches to secure your gate. eLegator just took all the weight pressure away from your gate. It holds the gate up until a gentle force pushes it in either direction. Never rely on eLegator to be used to lock and hold your gate up while towing your trailer.

Q: Do you have live support for installation questions?
A: Yes. We’re always here to help you with knowledgeable answers to get you going quickly.

Q: I have children, will it pinch their hands.
A: No, when installed correctly it doesn’t close fully so you don’t need to worry.

Q: I see you have a rope with the unit. What’s it for?
A: It’s used for back up protection, just like a seat belt.

Q: My wife works with me in my business. Will she be able to lift the gate?
A: Yes, it will be very easy.

Q: Will eLegator twist my gate?
A: No.

Q: Are you sure there is no maintenance?
A: As with any part, it's a good idea to keep your eye on things. At the end of two year periods, you may want to take a couple of turns on the nut to tighten the spring.

Q: Will it really Install fast and easy?
A: Yes! Super Fast, usually just 15 to 20 minutes.

Q; Will it work with side gates?
A: Yes, some trailers may require minor modifications. Call us for instructions if you have questions about an unusual trailer type. We’ll help get you set up quickly.

Q: Will it work on trailers with steel sides?
A: Yes.

Q: Can it be mounted on either the inside or outside of my trailer?
A: Absolutely.

Q: How safe is eLegator?
A: When installed correctly and according to manufacturers instructions for your trailer, it’s safe to use! And, since the spring coils are under constant stretched tension, the spring never fully closes. That prevents any pinching or grabbing!

Q: Will I need one or two eLegators for my tailgate?
A: You only need one eLegator for gates weighing up to 125 lbs. For gates weighing 125 lbs to 250 lbs., just use two eLegators!

Q: Will eLeator interfere with loading and unloading machinery?
A: No, not at all. It’s compact & mounts inside or outside of your gate, completely out of your way.

Q: I've been looking at other trailer gate lift assist products. What is your warranty as compared to the other products on the market?
A: You’ll see right away that eLegator chews the other competitors warranties right up! Your fully covered for five (5) full years on each and every part. Additionally, you get top rated customer support all the way. eLegator protects you by protecting your investment. Stay alert. Certain name competitors have carefully worded their warranty with a one (1) year limited warranty but only sixty (60) days on wear items”. Watch out for misleading statements.

Q: Does eLegator have any moving parts?
A: No. It’s designed without cables to break, fray, rust, or snap. There are no rollers that may bind and need frequent replacing. Without using exposed rollers or cables, you won’t have to worry about clothing or fingers becoming caught.

Q: Is eLegator ok to use in high humidity and coastal areas?
A: Absolutely. Through production and engineering, eLegator uses the process of mummifying the extension spring to insure longevity and durability in all areas.

Q: Can it be painted to match my trailer?
A: Yes, you can paint it another color. Remember, because it is stretching steel, a low grade paint may not hold up as long as a higher grade.

Q: I have 16" high rails. Will eLegator work on my trailer?
A: Yes, eLegator has all the drawings and instructions for trailers with sides from 11" to 48". You do not have to do any of the calculations. eLegator has created all of the calculations for you. Simply call our customer service at 1-866-353-9671 and we will be happy to assist you with any questions to make it easy.

Q: I have side rails that are round tubing. Will eLegator work on my trailer?
A: Yes, eLegator works on all of your square tubing, round tubing, angle side rail, and solid side style trailers.

Q: Will eLeator interfere with loading and unloading machinery?
A: No. Because of it’s mounting design, it’s out of the way on the side of your gate.

Q: I have a horse trailer where the gate comes down. The lift system that I now use has cables. Sometimes when I lift the gate up, the cables tangle up into a “rat's nest” on the pulley. I’ve noticed that the horses are very terrified around the cables. Can eLegator help me?
A: Yes. Since there are no cables, there will be nothing to tangle up or cut yourself on when it frays. Animals can see the spring and do not shy away from it. You will be able to install eLegator on most livestock trailers.

Q: I have a 60 inch tall trailer gate. Will eLegator work on my gate?
A: Yes. eLegator has your specific drawings and instructions for trailer gates from 38 inches to 72 inches tall. You do not have to do any of the calculations. eLegator has created all of the calculations for you. Simply call our customer service at 1-866-353-9671 and we will be happy to assist you with any questions to make it easy.

Q: I have the capability to add sideboards onto my trailer. I can also add hooks for ATV Tie downs. Can I mount eLegator to this particular set up?
A: Yes. Since eLegator is universal, it can be mounted on either the inside or the outside of your trailer. As always a great feature, your side rails won’t be blocked for other uses.

Q: I have a landscaper body manufactured with a dove tail. It was made specially for my truck and is mounted on the frame. It has torsion springs on the trailer gate to help me lift. The torsion springs no longer help. Will eLegator help me?
A: Yes, eLegator can work independent or in conjunction with torsion springs. We have all the drawings and instructions for your trailer. You do not have to do any of the calculations. eLegator has created all of the calculations for you. Simply call our customer service at 1-866-353-9671 and we will be happy to assist you with any questions to make it easy.

Back to trailer gate lift kit home